Cookie Policy

01What Are Cookies

Cookies are small text files placed on your device when you visit a website. We also use related technologies, including pixels, tags, SDKs, scripts, browser storage (such as local storage and session storage), error monitoring tools, and session replay tools (together with cookies, “Cookies”), which serve similar functions. Cookies may be “first-party” (set by StarlightIQ) or “third-party” (set by a vendor we work with), and may be “session” Cookies (deleted when you close your browser) or “persistent” Cookies (which remain until they expire or you delete them).

02Cookie Categories

We group Cookies into the categories below. The specific vendors and tools we use may change as our services evolve; we will keep this Policy and our cookie banner current so you can always see and control what is active.

• Strictly Necessary. Required for the Platform to function and stay secure, for example, keeping you logged in, processing payments, preventing fraud, remembering your cookie choices, and detecting and diagnosing errors that break the Platform (see Section 3). These cannot be switched off because the Platform will not work properly or securely without them, and they do not require consent under applicable law.
• Functional. Remember choices you make (such as display preferences) to provide enhanced, personalized features. If disabled, some parts of the Platform may not function as intended.
• Analytics and Performance. Help us understand how visitors use the Platform (pages visited, features used, and problems encountered) so we can measure and improve performance and usability. This category includes session replay (see Section 3). These Cookies run only if you accept the Analytics category.
• Advertising and Targeting. Used by us or our advertising partners to build a profile of your interests and show you relevant ads on and off the Platform, measure the effectiveness of ad campaigns, and limit the number of times you see an ad. These may involve sharing a device or browser identifier with a third-party advertising or social media platform and, depending on how they operate, may constitute a “sale” or “share” of personal information, or “targeted advertising,” under some state privacy laws. These Cookies run only if you accept the Advertising category, with one exception: outside the European Economic Area, the United Kingdom, and Switzerland, affiliate referral tracking runs unless you reject the Advertising category or your browser sends Global Privacy Control.

03Error Monitoring and Session Replay

We use two related tools to keep the Platform reliable. They are treated differently under your cookie choices:

• Error monitoring (always active). We use Sentry to detect, diagnose, and fix errors, crashes, and performance problems. When something goes wrong, Sentry collects technical information about the problem, such as the error message and the code involved, the page or feature where it occurred, your browser, operating system, and device type, your IP address, timestamps, and an internal identifier for your account so we can investigate issues you report. Error monitoring is Strictly Necessary because we cannot keep the Platform working and secure without it, so it runs regardless of your cookie choices. We do not use error monitoring data for advertising, and we do not sell it.
• Session replay (only with your consent). Session replay records how you interact with the Platform (for example, clicks, scrolling, page views, and the layout and content displayed on screen) so we can see what led to a problem and improve usability. We use session replay from Sentry, which captures a replay only around an error (the moments leading up to and following it), and from Amplitude, as part of our product analytics. Both run only if you accept the Analytics category, and turning Analytics off stops all session replay.
• Masking. We take reasonable steps designed to mask or exclude sensitive information from session replay, such as uploaded contract documents, deal and payment details, passwords, and form inputs, but masking may not be complete in every case.

04Cookie Consent and Your Choices

When you first visit the Platform, a cookie banner lets you accept or reject non-essential Cookies (Functional, Analytics and Performance, and Advertising and Targeting) by category. You can change your choices at any time through the “Cookie Preferences” link in the Platform footer. Strictly Necessary Cookies, including error monitoring, are always active.

• Browser Controls. Most browsers let you block or delete Cookies through their settings. Blocking Cookies may affect the availability or functionality of parts of the Platform, and blocking Strictly Necessary Cookies may prevent you from logging in.
• Opt-Out Preference Signals. Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control (GPC), transmitted by your browser as a valid request to opt out of the sale or sharing of personal information and targeted advertising through Advertising and Targeting Cookies.
• Advertising Industry Tools. You can also opt out of interest-based advertising from participating companies through industry tools such as the Digital Advertising Alliance’s WebChoices tool or the Network Advertising Initiative’s opt-out page, where applicable.

05Current Tools

The table below lists the main tools that set Cookies on the Platform today. This list may change as our services evolve.

06Third-Party Cookies

Some Cookies are placed by third parties that provide services on the Platform, such as the providers listed in Section 5. These third parties may collect information about your online activities across different websites when you visit the Platform. We do not control these third parties’ use of Cookies, and their use is governed by their own privacy and cookie policies. When we add or remove a vendor, we will update this Policy and the categories reflected in our cookie banner.

07Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for how to respond to DNT signals, we do not currently respond to DNT signals differently from Global Privacy Control or other recognized opt-out signals described in Section 4, which we do honor where legally required.

08Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the Cookies we use or for legal or regulatory reasons. We will post the updated Policy on the Platform and revise the “Effective Date” above. Material changes will be reflected in the cookie banner and consent choices presented to you.

09Contact Us

If you have questions about this Cookie Policy or our use of Cookies, contact us at StarlightIQ, LLC, Nashville, Tennessee, support@starlightiq.com.